This web-site is intended for private use. We at Promise Cosmeceuticals Ltd ("Promise®")  strongly advise you to read and understand all of these terms and conditions before use of our www. site ("the Website"). The Website is provided on an "as-is" and "as available" basis and Promise® does not guarantee that the Website will be suitable for your purpose and requirements. The Content of this Website is subject to change without notice. Promise ® uses reasonable care in compiling and presenting the content of the Website, but we can give no guarantee that the content is complete, accurate or up to date.

By accessing the Website you agree to be legally bound by these Terms and conditions. If you do not wish to be bound by these Terms and conditions, please do not access our website.

Purchase of our products through this Website must comply with the terms and conditions set forth herein. Promise® reserve the right in our sole discretion to refuse any order submitted through the Website. Product prices, payment, estimated delivery times and delivery details are displayed on the Website and subject to changes. Whilst Promise® endeavors to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the products will arrive as per the stated delivery times.

It is your responsibility to ensure that all details you have provided us are correct and complete and that all ordering or registration details contain your correct name, address and other requested details You must ensure that your credit or debit card used to purchase the products have sufficient funds to cover the costs of any product purchased. Promise® reserves the right to obtain validation of your credit or debit card details prior to providing you with the products.

It is your responsibility to ensure that any Personal Information you supply to us is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. Please refer to our Privacy Policy for further information regarding how we deal with your Personal Information.

You are also responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with this Website.

Payment is due at the time of purchase. Prices may be changed before an order is placed. Delivery costs and local applicable taxes will be incorporated in your order and are not included in the product prices.

Promise® reserves the right in its sole discretion to refuse any order submitted through the Website. If your order is accepted by Promise®, we will send you a confirmation email to the address you have provided us with. The order will give you an estimated delivery date. Once the Order is acceptable and submitted it cannot be changed or canceled.


All purchases through this website are subject to the terms of the Shiping and Returns Policy in effect at the time of purchase.

In this respect, each product contain  a sample to try before you use. If you don't like the sample, please re-wrap the products and ship it back to Promise at your cost. In return you will be fully refunded once the product has arrived safely, unopened and in its original packaging.


Your personal information you have provided Promise® is retained by Promise® for the purposes of contact and shipping only and will not be distributed to third parties.

Promise values your privacy. Promise will never give, lease, sell or otherwise disclose your personal information. Any information you give to Promise® will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions at all about our privacy policy, please contact us.

By continuing to use this website and thereby accepting these Terms of Use, you agree to the processing and disclosure of the Personal Information as stated herein and in the Privacy Policy. If you would like to review or modify any part of your Personal Information, please contact us at www.  or by mail:



Promise® will not deliver to a Post Office box or any address in which it deems suspicious or illegal according to the applicable law. Should you feel that the products you ordered do not arrive in good condition, please feel free to contact us using our contact form. Please allow us up to 5 working days to process your order and send the products out. If the order is urgent, please follow up the order with a phone call. We are not responsible for lost or damaged products, or products that have been delivered to an incorrect address. If an item is out of stock, Promise® will endeavor to contact you as soon as we possibly can.

Products ordered received by Promise ® on Friday or Saturday, the above mentioned 5 working days will start on the following Sunday

If the ordered product is not received within 10 working days from the order date via eco post we need to be notified immediately, otherwise we take no responsibility for the loss of the item.


All Credit Card transactions are processed immediately with the Bank. The payment page is hosted by the bank and secured with PCI DSS L1  encryption. The card details you enter are safe because it is not stored or cached by Promise® - but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to the Website.  

Payment should be upon the order, unless you decide to pay via the telephone:

972-9661692 which should be made within 5 working days. If payment is not made within this time the order will be cancelled and will need to be placed again.  

In the event that any product available on the Website is mistakenly listed at an incorrect price, Promise reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Promise® will issue a credit to your credit card account in the amount of the incorrect price.

Unless otherwise specified, all content and materials published on this website are presented solely for your private, personal and non-commercial use.

We have made reasonable efforts to ensure that this website complies with the applicable laws. Nevertheless, we make no representations that the materials on this website are appropriate or available for use in all locations worldwide. Those who visit our website do so on their own initiative and are responsible for compliance with all applicable laws. If use of this website and viewing of it, or use of any material or content on the website or services, or products offered through the website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorized to view or use the website and you must exit immediately.

You must satisfy yourself that you are lawfully able to purchase the Products.

The copyright in all material on this Website is exclusively held by Promise® or licensed to Promise® by a lawful third party. Brand names and Trademarks belong to their respective owners.

Except as expressly authorized by Promise® or relevant third parties, you agree not to copy, download, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Website, in whole or in part.


Promise® grants you a limited, revocable, and non-exclusive license to access and make personal use of the Website. This limited license does not include the right to: (I) modify or download the Website or content (except as necessary to view the Website); (ii) make any use of the Website or its content other than personal use; (iii) create any derivative work based upon either the Website or its content; (iv) use any meta tags or other “hidden text “utilizing our name or Promise® Trademarks or to otherwise use the Trademarks; or(v) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our systems.

We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the Website for personal, non-commercial use only.

Any unauthorized use by you of the Website terminates the limited licenses set forth in this section without prejudice to any other remedy provided by applicable law or these terms and conditions.



Promise makes no representations whatsoever about any other websites which you may access through the Website or which may link to the Website. Any other website is independent from our Website and Promise has no control over the content or availability of that website. A link to any other website does not constitute our endorsement or our acceptance of any responsibility for the content, or the use of, such website. So far as permitted by law, Promise is not liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any contents, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

Promise® does not guarantee that the Website will operate continuously or without interruptions or be error free. Promise® accept no liability for unavailability of the website. You may not attempt to interfere with the proper working of the Website, nor may you attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

For any product you purchase from the Website, Promise® warrants that it has the right to sell the product to you and that the product will correspond with the description it has provided.

We will make reasonable efforts to ensure that all materials and information published on this website are accurate. However, all content, materials and information on the Website are provided on an “as is “basis and you assume total responsibility and risk for your use of our website and use of any information contained within it. 

So far as permitted by law, Promise accepts no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In the event that you suffer loss or damage arising out of or in connection with the viewing, use or performance of the Website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these Terms of Use), we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on the part of Promise, its agents or any other person or entity.

Notwithstanding the above, in the event Promise® is found liable, its liability shall be limited to the amount paid by you for the product concerned. This limit does not apply to any liability Promise may have for death or personal injury resulting from Promise's gross negligence or fraudulent misrepresentation.

You understand that Promise cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

These Terms of Use and your use of our website are governed by the laws of the state of Israel. Any dispute relating to this website shall be submitted to arbitration in Tel-aviv, Israel except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or license, we may see injunction or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in any such court. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these terms and conditions shall be joined to an arbitration involving any other party subject to these terms and conditions, whether through class arbitration proceedings or otherwise.


If any provision or term of these Terms of Use shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be separable from the other terms and shall be deemed to be deleted from them.

Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.

All notices under these Terms of Use shall be given:

To us via e-mail at:  or via our Website. When contacting us please indicate your name and the original order number

To you at either the e-mail or postal address you provide during any ordering process.
Notices will be deemed received when an e-mail is received in full (or the next business day if it is received on a weekend or a public holiday in the place of receipt)