FAQ

Who are we and why are here?
We’re Promise – a skincare company that creates exceptionally fast-working and effective skincare for young, modern women. From our famous Liquick mud mask to our Ultimate anti-aging cream, our products all combine potent ingredients with advanced formulas that really work.

We believe that when it comes to skincare, promises need to be kept. That’s why we go above and beyond to ensure that our products always deliver gorgeous results in record time, helping you carve out a precious moment of self-care in your non-stop day.

Products

What ingredients do you use and are they natural?
Our products are based on potent natural extracts and innovative formulations. Unlike other skincare brands, we go to great lengths to source our hard-working ingredients from the toughest environments on earth, including here in Israel. Why? Because in order to adapt to harsh conditions, these plants are packed full of powerful compounds that work to nourish and beautify skin more quickly and effectively than the rest.

Are your products tested on animals?
Of course not. All of our products are cruelty-free and PETA approved.

Payment

What forms of payment methods do you accept?
We accept Visa and Mastercard credit cards and PayPal.

Shipping

Where do you ship and how long does shipping take?
We only ship to the US. Shipping takes up to 4-7 business days.

What are the shipping costs?
Shipping is totally free 😊

How do I track my order?
Once we ship your package, you'll get an email with your tracking number. You can then track your order on the Amazon website:

Returns & Refunds

What is your return & refund policy?
It’s simple: If for any reason you’re not obsessed with your new products, we’ll reimburse you for the entire fee plus any shipping costs* ❤
To arrange a return, get in touch at info@promise-cosmetics.com or message us on social.
*Shipping rates for USPS First Class Mail